Hassle-Free Support for Your Peace of Mind
At DB Living, every furniture piece is crafted with care and undergoes strict quality control. If your order does not arrive as expected, our team is here to support you with a clear and smooth exchange or return process.
Our Policy Overview
We accept exchanges and returns for eligible items under the following conditions:
Damaged or Defective Items
If your product arrives damaged, faulty, or with missing components.
Wrong Item Delivered
If the product you received does not match your order.
Manufacturing Issues
Structural defects or quality issues covered under our warranty.
Items Not Eligible for Return
To maintain hygiene, safety, and product integrity, the following are non-returnable:
❌ Used or assembled items
❌ Items without original packaging
❌ Custom-made, pre-order, or special-order pieces
❌ Clearance or final-sale items
❌ Products damaged due to misuse, improper assembly, or unauthorized modifications
How to Request an Exchange or Return
To help us process your request efficiently:
- Take clear photos/videos of the damaged area or incorrect item
- Provide your order number and contact details
- Email us at [email protected]
or contact customer service
Our team will review your request and respond within 2–3 working days with the next steps.
Refunds
If a refund is approved:
- Refunds will be issued to your original payment method via Stripe
- Processing time may take 7–14 working days, depending on your bank
- Shipping fees and assembly fees (if applicable) are non-refundable