Last Updated: 31 October 2025
DB Living (“we”, “our”, “us”) is committed to protecting your personal information and ensuring a safe, secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and receipts
1.2 Payment Information
Payment details (credit/debit card information) are NOT stored on our servers.
All payment processing is handled securely through Stripe, a PCI-DSS Level 1 certified provider.
1.3 Device & Technical Information
IP address
Browser type and version
Device type
Operating system
Website usage analytics
1.4 Cookies & Tracking Technologies
We use cookies to improve site performance, personalize user experience, and analyze traffic patterns.
2. How We Use Your Information
We use your data to:
✅ Process and deliver your orders
Including payment verification, shipping updates, and customer support.
✅ Improve website performance
Analyzing user behavior to enhance site design and functionality.
✅ Provide customer support
Responding to inquiries, complaints, or service-related requests.
✅ Send marketing communications (optional)
Only if you explicitly subscribe to our newsletters or promotional updates.
✅ Prevent fraud and enhance security
Monitoring transactions and verifying information to protect our customers and business.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share data only with trusted third parties as necessary to operate the business:
3.1 Logistics & Delivery Providers
For order shipment, delivery updates, and scheduling.
3.2 Payment Gateway (Stripe)
For secure payment processing.
3.3 IT Service Providers
Platform hosting, analytics tools, and security monitoring.
3.4 Legal or Regulatory Authorities
Only if required by law, court order, or enforcement request.
All third parties are required to protect your information and use it only for the intended purpose.
4. Data Protection & Security
We implement strict technical and organizational measures to safeguard your data:
- SSL encryption
- Secure servers
- Regular system monitoring
- Access control and data restriction
- Compliance with global security frameworks
Payment card details are handled directly by Stripe using industry-leading security encryption.
5. Data Retention
We retain your information only for as long as necessary to:
- Fulfill your purchase
- Provide customer support
- Comply with accounting, tax, or legal obligations
After this period, data is securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the following rights:
✅ Access your personal data
Request a copy of the information we hold about you.
✅ Correct or update your data
Ensure your details are accurate and current.
✅ Request deletion
Ask us to remove your data where legally permissible.
✅ Opt-out of marketing
You may unsubscribe from promotional emails at any time.
✅ Withdraw consent
Where consent is required, you may revoke it anytime.
To make a request, contact us at [email protected]
7. Cookies Policy
We use cookies to:
- Enable essential site functions
- Remember your preferences
- Improve loading speed
- Analyze traffic and performance
You may disable cookies in your browser, but some features may not function correctly.
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party platforms.
9. Children’s Privacy
Our services are not directed to users under 18.
We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our site signifies acceptance of the revised policy.
11. Contact Us
If you have questions regarding these Terms & Conditions, please contact our support team:
📞 +855 16751111
📧 [email protected]
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